Fusion X IT - Crofti

Streamline Your Help Desk with Fusion X IT

Welcome to Fusion X IT: Elevate Your IT Support Operations

Are you tired of juggling multiple tools and platforms to manage your IT support operations? Say hello to Fusion X IT, the ultimate integration solution that transforms your Microsoft Teams into a centralized interaction center for technicians and your help desk software.

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Key Benefits

Seamless Integration

Fusion X IT seamlessly integrates your Microsoft Teams channel with your help desk software, bringing all your critical functions under one roof.

Real-Time Updates

Receive ticket notifications and updates directly in your Microsoft Teams channels, keeping your team informed and responsive.

Quick Actions

Take immediate action on ticket requests through conversation cards within Microsoft Teams, speeding up issue resolution.

NLP Ticket Commands

Empower your customers with Natural Language Processing (NLP) ticket commands right within their Microsoft Teams environment.

Coming Soon

Proactive Notifications

Stay ahead of the game with proactive notifications for primary resource changes, new tickets, SLA overdue alerts, idle tickets, and customer replies.

Machine Learning

Leverage machine learning to predict and manage customer responses efficiently.

Coming Soon

Customization

Tailor Fusion X IT to your unique workflow with customizable notification cards, quick actions, and secondary resource mentions.

Automated Scheduling

Effortlessly schedule service calls within your dispatch calendar using Fusion X IT.

SEE FULL FEATURES

Automated Ticket System in Microsoft Teams

Solutions & Wins

Enhanced Collaboration

Bring your support and technical teams closer, fostering seamless collaboration and quick issue resolution.

Proactive Customer Service

Respond to customer inquiries and updates in real-time, ensuring top-notch customer satisfaction.

Efficient Ticket Management:

Consolidate all your ticketing functions into one platform, reducing complexity and improving efficiency.

Improved Productivity

Optimize your work hours, schedule service calls, and reduce manual efforts, boosting overall productivity.

Try Fusion X IT Today!

Join the league of IT Support and Help Desk companies that are revolutionizing their operations with Fusion X IT. Experience the power of seamless integration and proactive support. Elevate your IT support game with Fusion X IT!

70 + Commands

Reactive and Proactive

1 Million + Tickets Processed

Are you looking for trust who are ready to.

Pricing Plan

Easy Pricing

With our pricing plan, you can find the features that best suit the level of automation you want for your helpdesk.

professional

** Minimum of $50/mo

^$ 10 _{per tech / per month}

Ticketing system commands
Ticketing system notifications
Calendar ticketing dispatching
Interactive quick actions
Customizable interactive cards
Community Channel Membership
Project and tasks system commands
Resource management commands
Resource management notifications
Ticketing performance notifications
Customer ticketing commands

Clients Say

Testimonials

We have the great pleasure of working with partners from around the world!

"Tribu is an investment for the future of help desks. They have a vision of how a service desk should function and can implement this vision with the help of technology. Topmedia sees Tribu helping us achieve set goals."

Patrick Lenz CEO | Top.Media

Tribu has been the “best and most lucrative purchase” in recent years for Hilgert De. In general, I no longer want to do without Tribu, because its tools offer me exactly the simple solution I have always been looking for.

Thomas Hilgert CEO | Hilgert DE

Tribu has helped the triage team keep on top of new tickets as they come in with the limited staff/multiple roles this team is performing as well as allowing staff to fill in this role during shutdown periods.